“The initial phone call to my case support officer was incredibly helpful"
Carol's story
Carol* got in touch with LionHeart when after her husband, a chartered surveyor for over 40 years, died following a short illness.
She’d found a card with LionHeart’s details on among her husband’s belongings and decided to call to ask whether we could offer guidance on wills and the probate process.
She said: “The initial phone call to my case support officer was incredibly helpful. She was kind and supportive and offered help at a time when it was most needed, flagging up the legal advice helpline and offering bereavement counselling.”
Our legal advice partners were able to help Carol with some queries she had about settling her husband’s estate.
She added: “Talking with Mark, my counsellor, has been invaluable, offering me support as I navigated not only my husband’s loss but also the impact that had on an already fragile family situation. Our sessions really helped and his understanding and well thought-out challenges to my thinking have been really useful.
“My husband was a member of RICS for about 40 years; he knew about LionHeart but would never have dreamt how much it would have helped me. I am welling up now just thinking about that.
“Thank you to everyone at LionHeart but especially to Mark.”
*Carol agreed to share her story. Her name has been changed to protect privacy.
