Della's story

Della* called LionHeart to enquire about an emergency grant after her home in Wales was badly flooded during Storm Dennis, leaving her and her family temporarily homeless.

She said: "A colleague had reminded me that LionHeart could provide assistance to surveyors in difficult times. Our family home was flooded by Storm Dennis, leaving us temporarily homeless.

"Having recently returned to work following maternity leave we had no savings or financial back-up left, and were struggling to get back on our feet while the insurance claim was sorted out. Buying items that needed immediate replacement -the baby's pushchair, school shoes and bags - left us feeling concerned for our finances."

Della spoke to a LionHeart support officer, who was able to quickly process an emergency grant for the family. She said: "Financial assistance was extremely helpful. Just talking to Ben on the phone was also super helpful and he also offered assistance with our insurance claim if needed.

"The help LionHeart offered was honestly a life saver. Taking the pressure off financially allowed us to focus on dealing with everything else to get our insurance claim started and accepted, find temporary accommodation and settle our three children at what was such a traumatic time for them."

*Names changed to protect identities. Photo posed by model.